1.22 Safe to install
Streamline Your Customer Interactions with Call.Center by DIDWW
Call.Center by DIDWW offers an intuitive and powerful cloud-based solution for managing inbound and outbound calls, ensuring enhanced customer service and streamlined communication for businesses of all sizes.
Welcome to call.center™ - the innovative and free SIP-based soft-phone, designed for those looking to have complete control over their business communications experience.
FEATURES
- Friendly drag-and-drop interface
- Native push notifications
- Support for multiple SIP accounts
- Integration with external contacts (Google, Microsoft)
- Remote provisioning of soft-phone (visit my.call.center)
- Conference calling capabilities for up to 4 participants
- Call recording function
- Attended call transfer option
- Blind call transfer feature
- Contact notes management
- Comprehensive call history (received, missed, dialed)
- Call forwarding settings
- Call history export functionality
- Support for CallTo/Tel protocols
- Do-not-Disturb feature
- OPUS codec support
IMPORTANT NOTE: call.center™ is a standalone soft-phone and not a VoIP service. A SIP server or subscription with a SIP-based VoIP provider is necessary to make or receive calls. Account registration at my.call.center is required for SIP account provisioning.
IMPORTANT VOIP OVER MOBILE/CELLULAR DATA NOTICE:
Some network operators may prohibit or restrict the use of VoIP functionality over their network and may apply additional fees or charges related to VoIP usage. Users are responsible for understanding and complying with their carrier's network restrictions. DIDWW will not be liable for any charges, fees, or liability imposed by carriers in relation to the usage of VoIP over Mobile/Cellular Data.
Overview
call.center is a Freeware software in the category Business developed by DIDWW.
The latest version of call.center is 1.22, released on 04/11/2024. It was initially added to our database on 04/11/2024.
call.center runs on the following operating systems: iOS.
Users of call.center gave it a rating of 3 out of 5 stars.
Pros
- User-friendly interface that is easy to navigate.
- Flexible pricing plans suitable for various business sizes.
- High-quality call routing and management features.
- Integration capabilities with other communication tools and CRM systems.
- Offers a range of features including voicemail, call recording, and analytics.
- 24/7 customer support to assist with any issues.
- Scalable solution that can grow with business needs.
Cons
- Limited global reach compared to some competitors.
- Some users report occasional connectivity issues during peak times.
- Initial setup can be complex for users unfamiliar with VoIP technology.
- Reporting and analytics features may lack depth for advanced users.
- Additional costs for some premium features that may be necessary for larger teams.
FAQ
What is call.center by DIDWW?
call.center by DIDWW is a cloud-based contact center solution designed for businesses to manage their inbound and outbound communications efficiently.
How can I access call.center?
You can access call.center by DIDWW via any modern web browser or through dedicated mobile apps available on iOS and Android.
What features does call.center offer?
call.center includes features such as call routing, IVR, call recording, analytics, and integration with CRM systems.
Is there a free trial available for call.center?
Yes, DIDWW offers a free trial period for users to explore the features of call.center before committing to a subscription.
Can I integrate call.center with my existing CRM?
Yes, call.center supports integration with several popular CRM systems, enabling seamless communication and data management.
What is the pricing model for call.center?
call.center operates on a subscription model with various pricing tiers based on the number of users and features required.
Is call.center suitable for small businesses?
Yes, call.center is designed to cater to businesses of all sizes, including small and medium-sized enterprises.
What kind of support does DIDWW offer for call.center?
DIDWW provides 24/7 technical support via phone, email, and live chat for all call.center users.
Can I customize the call flow in call.center?
Absolutely! Users can create custom call flows using the intuitive drag-and-drop interface in the platform.
Are there any limitations on the number of calls I can make with call.center?
The number of concurrent calls depends on your subscription plan; however, higher tiers allow for more simultaneous connections.
Pete Milner
I'm Pete, a software reviewer at UpdateStar with a passion for the ever-evolving world of technology. My background in engineering gives me a unique insight into the intricacies of software, allowing me to provide in-depth, knowledgeable reviews and analyses. Whether it's the newest software releases, tech innovations, or the latest trends, I'm here to break it all down for you. I work from UpdateStar’s Berlin main office.
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